FAQ’s & Spa information
Here you’ll find answers to some commonly asked questions and a little information to help you plan the perfect spa day at Vintage Garden Spa.
Will I have to wear a face mask when I visit? Whilst the government has removed all restrictions from the 19th July, due to the unique nature of my business and risk assessment, I am continuing with my policy of face coverings being required to be worn by all guests and myself for the time being. I do try to minimise the use of these for guests for your comfort, while trying to maintain the safety of all my guests, myself & family. Therefore, you are only required to wear a mask when entering the main house to use the bathroom facilities and also during treatment ( this can be removed during the time you are laid face down). You will not need to wear one when using the hot tub, or if you are spending time sat out in the garden.
Is the spa at your home and will there be any other clients there during our day spa ? Yes, the spa is located in our lovely private garden, surrounded by a wonderful array of shrubs and colourful flower displays. Your visit is entirely exclusive to you and no other guests will be present throughout your visit.
What do I need to bring with me ? If you/your party are booked for a day spa package you will just need your swimsuits. Towels, robes and slippers are all provided for your comfort. Please bring minimum personal possessions with you. You will also get a handy email reminder with details about your visits.
Do I need to choose my treatments before I visit ? As we all feel differently from day to day you can choose your treatment on the day of your visit depending on what you feel you need that day.
What treatments am I able to choose from ? You can choose from: Indian Head massage, Swedish massage, aromatherapy massage or ( I am not currently offering facials) as part of your package. Massages will be tailored to the areas you feel are most in need of attention following consultation to ensure you get the most from your treatment. An upgrade to heated lava shell is also available at an additional cost.
Is there parking at the spa ? There are 2 spaces to park on our drive and you are able to park on the road in front of the house. I do ask that as many of you car share if possible and kindly request that no one in your party parks in front of neighbouring houses or blocks any of our neighbours drives.
How do I pay for my appointment ? No payment is taken upon your initial booking. Your card details are required to confirm your appointment and to allow me to take payment should you not give the required notice as per my cancellation policy. You can pay for your appointment on the day of your visit. This can be done via cash or bank transfer. I do not accept cheques
Do you cater for specific diets such as Gluten free, Vegan, Dairy free, Vegetarian etc ? Unfortunately I am unable to cater for specific diets other than a vegetarian option as I can not guarantee a completely ‘free from’ environment. All food is home baked in an environment where common known allergens are present including: wheat, dairy, nuts, eggs. Many of my bakes also include these allergens. This doesn’t of course mean you can’t visit at all ! I do have some treatment based packages only and you are welcome to contact me to see how we can adapt things so you can still visit with your friends.
I have a nut allergy, can I still visit for a day spa package with afternoon tea ? I am able to omit nuts from my cakes, however I am unable to completely guarantee a nut free environment. I do however have a range of products we use in treatments that are safe for nut allergy sufferers.
I need to change/cancel my booking. Will I be charged ? You are welcome to change or cancel your appointment at any time. This can be done through the link in the email confirmation you received on booking, on your reminder email or by contacting me directly. Charges will apply if the required minimum period of notice is not given. Please see the CANCELLATION policy for further details.
If you need to cancel your appointment outside of the cancellation notice because you have developed Covid-19 symptoms or Track & trace have instructed you to self isolate, then cancellation charges in this instance will not apply until further notice. Please note that if you have booked a group spa day, then it is expected that the remainder of your party will still attend for their appointment provided they are not experiencing symptoms/isolating and our cancellation policy will still to apply to rest of the party on a price per person basis.
Cancellation charges will also apply in all circumstances if you do not turn up for your appointment and do not inform me that you will not be attending.
What is the minimum age for visiting Vintage Garden Spa ? All visitors must be 14 years old and above. All young people under the age of 18 will need a chaperone and written parental consent will be required for any treatments to go ahead.
I wear self tan, am I still able to use the hot tub ? Hygiene and cleanliness is of paramount importance here at Vintage Garden Spa and due to oils, creams and colourants contaminating the hot tub filters, self tan users are not able to use the hot tub facility. If you have previously used self tan then you MUST be at least 4 weeks self tan free before visiting.
For the same reason all guests will be required to arrive freshly showered without applying make up, deodorants, moisture lotions etc
I would also appreciate it if you could ensure your swimsuit is free of washing detergent residue by rinsing it in clear water before you visit. This helps to keep our hot tub water sparkling clean for you and reduce the amount of foam that residual detergent creates with the jets and warm temperature.
I regret breast feeding mother’s are also unable to use the hot tub for health and hygiene reasons.
*Please be aware: Anyone arriving wearing any of the above mentioned products will be strictly denied use of the hot tub so please ensure all your party are awware of this to avoid disappointment. Due to a few occasions when a small minority of past guests have not adhered to the above (resulting in me having to disappoint guests following to allow time for me to de-contanimate the hot tub) There is now a £50 decontamination fee if anyone should use the hot tub wearing the above.
I recently dyed my hair, can I still use the hot tub ? Please ensure there is no colour running from your hair before your visit as this will contaminate the water.
I have a verruccae/athletes foot, can I still visit and use the hot tub ? As these conditions are highly contagious I ask that you are never bare foot during your visit and wear an appropriate specialised athletes foot/verrucae sock.
Do you sell alcohol or include it in your packages ? I do not have a licence to serve or sell alcohol, however I understand that guests may want to visit to celebrate a special occasion. Due to this I do allow guests to bring a small amount of alcohol for a celebratory drink. However, I do stress that no guests can be intoxicated to receive treatment and guests should be aware that using the hot tub increases the effects that alcohol has on the body. Vintage Garden Spa is an environment where peace, calm and quiet tranquility is maintained and I ask all guests to respect this in their behaviour at all times. Rowdy, loud and disruptive behaviour is not acceptable and guests may be requested to leave if their behaviour disrupts our calm environment. Please ensure that you either arrive by taxi, or have a drink free guest with you as all cars will need to be taken away with you when you leave.
I have a health condition, am I still able to use the hot tub and receive a spa treatment ? Having a health condition does not necessarily prevent you from having a treatment or using our facilities. I advise any one who is unsure to contact me to discuss how I can help facilitate your visit. I know that some guests may have particular health conditions and personal vulnerabilities which may increase the risk of becoming seriously ill with Covid-19 and I understand there may be some anxieties about visiting. I do have robust systems in place to help minimise the risk of Covid-19 transmission, however please do contact me if you have any questions or concerns. I am more than happy to discuss these with you.
Do you have disabled access ? The cabin itself and entrance to it is wide enough for wheelchair access. There is a small step into the cabin. Our hot tub has a 2 level step and is quite high so may pose a risk to anyone with mobility issues. Please note that bathroom facilities are inside the main house and accessed by a flight of stairs. If you have any questions about accessibility, then please don’t hesitate to get in touch. I will do as much as I can to help facilitate your visit.
Do you do pregnancy massage ? Yes I do ! All Mum’s will need to discuss visiting with their midwife before visiting as you will be asked to confirm you have your midwife or GP approval for you to receive treatments. This can be given verbally by your GP/midwife at one of your check ups. You must also be past the first trimester to receive any spa treatments.
What’s the maximum amount of people you can cater for on one of your day spa packages ? I can cater for groups of up to 4 people maximum.