FAQ’s & Spa information
Here we have the answers to some commonly asked questions and a little information to help you have the perfect spa day with us at Vintage Garden Spa.
Are you closed due to coronavirus ? In line with the government’s roadmap and lifting of restrictions for spa’s to re-open I am happy to say Vintage Garden Spa is now re-open for guests who wish to book individual treatment appointments. At the moment, until the next stage of restrictions are lifted to allow indoor catering (on the 17th May) I am unfortunately unable to provide spa day packages. However, appointments are available now on the online booking system so that our spa days can be booked in advance after the 17th May.
Will I have to wear a mask when I visit? Yes, the government has mandated that all visitors to all personal care providers MUST wear a face covering at ALL TIMES. Your face covering may only be removed if the specific treatment requires it, such as facial treatments. In line with the government and industry bodies advice, treatments requiring face covering removal should be kept to a minimum time length. At this moment in time we are limiting all facials to 30 minutes only.
What happens if my gift voucher expires while you are closed ? All gift vouchers still valid in date before the initial lockdown in March have been automatically extended so you can use these once I re-open.
Are you still selling gift vouchers ? At the moment, the sale of gift vouchers have been temporarily suspended to allow me to catch up on existing gift vouchers that have been unable to be used during the past year.
Is the spa at your home and will there be any other clients there during our day spa ? Yes, our spa is located in our lovely private garden, which is surrounded by a wonderful array of shrubs and colourful flower displays. Your visit is entirely exclusive to you and no other guests will be present.
What do I need to bring with me ? If you are booked for one of our day spa packages you will just need your swimsuits. Towels, robes and slippers are all provided for your comfort.
Is there parking at the spa ? We have 2 spaces to park on our drive and you are able to park on the road in front of the house. We do ask that as many of you car share if possible and kindly request that none of your party park in front of neighbouring houses or block any of our neighbours drives.
Do you cater for specific diets such as Gluten free, Vegan, Dairy free, Vegetarian etc ?Unfortunately we cannot cater for specific diets other than a vegetarian option. We are unable to guarantee a completely ‘free from’ environment as all our food is homebaked in an environment where common known allergens are present including: wheat, dairy, nuts, eggs. Many of our cakes also include these allergens. This doesn’t of course mean you can’t visit us at all ! We do have some treatment based packages only and you are welcome to give us a call to see how we can adapt things so you can still visit with your friends.
I have a nut allergy, can I still visit for a day spa package with afternoon tea ? We are able to omit nuts from our cakes, however we are unable to completely guarantee a nut free environment. We do also have a range of products we use in treatments that are safe for nut allergy sufferers.
I need to change/cancel my booking. Will I be charged ? You are welcome to change or cancel your appointment at any time. This can be done through the link in the email confirmation you will have received on booking, on your reminder email or by contacting us directly. Charges will apply if the required minimum period of notice is not given. Please see our CANCELLATION policy for further details.
If you need to cancel your appointment outside of the cancellation notice because you have developed Covid-19 symptoms then our cancellation charges in this instance will not apply until further notice. Please note that if you have booked a group spa day, then it is expected that the remainder of your party will still attend for their apportionment provided they are not experiencing symptoms and our cancellation policy will continue to apply to rest of the party (Price per person).
What is the minimum age for visiting Vintage Garden Spa ? All visitors must be 14 years old and above. All young people under the age of 18 will need a chaperone at all times and written parental consent will be required for any treatments to go ahead.
I wear self tan, am I still able to use the hot tub ? We take our hygiene and cleanliness very seriously at Vintage Garden Spa and due to oils, creams and colourants contaminating our hot tub filters we are unable to allow self tan users to use the hot tub. If you have previously used self tan then you MUST be at least 4 weeks self tan free before visiting.
For the same reason we also do not allow anyone arriving in make up, body lotions or sun creams etc to use the hot tub facility and so request that all guests please arrive freshly showered and without wearing any of these products.
We regret breast feeding mother’s are also unable to use the hot tub for health and hygiene reasons.
We are very strict regarding our hot tub terms and conditions, which are highlighted upon booking your appointment. These are to ensure a safe and pleasant experience for all our guests and to enable us to keep our hydro spa safe for all our guests.
Please note: Anyone arriving wearing any of these products will be strictly denied use of the hot tub, so please make all your party aware to avoid disappointment.
I recently dyed my hair, can I still use the hot tub ? Please ensure there is no colour running from your hair before your visit as this will contaminate the water.
I have a verruccae/athletes foot, can I still visit and use the hot tub ? As these conditions are highly contagious we ask that you are never bare foot during your visit and wear an appropriate specialised athletes foot/verrucae sock.
How do I pay for my appointment ? No payment is taken upon your initial booking. Your card details are required to confirm your appointment and to allow us to take payment should you not give the required notice as per our cancellation policy. You can pay for your appointment on the day of your visit. This can be done via cash, card or bank transfer. We do not accept cheques.
Do you sell alcohol or include it in your packages ? We do not have a licence to serve or sell alcohol, however we understand that many clients want to visit us to celebrate a special occasion. Due to this we do allow you to bring a small amount of alcohol for a celebratory drink. However, we do stress that no guests can be intoxicated to receive treatment and guests should be aware that using the hot tub increases the effects that alcohol has on the body. Vintage Garden Spa is an environment where peace, calm and quiet tranquility is maintained and we ask all guests to respect this in their behaviour at all times. Rowdy, loud and disruptive behaviour is not acceptable and clients may be requested to leave if their behaviour disrupts our calm environment. Please ensure that you either arrive by taxi, or have a drink free guest with you as all cars will need to be taken away with you when you leave us.
I have a health condition, am I still able to use the hot tub and receive a spa treatment ? Having a health condition does not necessarily prevent you from having treatment or using our facilities. We advise any one who is unsure to call us to discuss how we can help facilitate your visit. We know that some of our clients may have particular health conditions and personal vulnerabilities that may increase the risk of becoming seriously ill with Covid-19 and understand you many have some anxieties about visiting. We do have robust systems in place to help minimise the risk of Covid-19 transmission, however please do give us a call if you have any questions or concerns and we’re more than happy to discuss these with you.
Do you do pregnancy massage ?Yes we do ! We do however ask that all our Mum’s to be to discuss with their midwife before visiting, as you will be asked to confirm you have your midwife or GP approval for you to receive treatments. This can be given verbally by your GP/midwife at one of your check ups. You must also be past the first trimester to receive any spa treatments.
What’s the maximum amount of people you can cater for on one of your day spa packages ? We can cater for groups of up to 4 people.