Individual/single treatment appointments 
A non- refundable booking fee is required for all appointments, which is deducted from your final treatment cost
The remainder of the cost for your appointment is to be paid on arrival.
If you need to re-arrange your appointment please do so at the earliest opportunity.
You may of course reschedule your appointment. However this may only be done once and we require 48 hours notice as a minimum to avoid full charge for your appointment.
If you do not arrive for your appointment and do not let us know then the total treatment cost will be payable in full.
Our cancellation policy for packages is as follows:
All packages booked require a non -refundable booking fee which is deducted from your appointment cost.
The remainder of the balance for your appointment is to be paid on arrival.
You may reschedule your appointment once and TWO WEEKS notice is required to avoid full charge for your package.
Dates for rescheduling will be offered dependent on availability and an initial day booked specifically (e.g: A Saturday booking) can not be guaranteed if a packaged appointment is moved.
We’re sure you can appreciate the need for us to have a policy in place to ensure we can provide a smooth and professional service for all our clients and no shows or late arrivals and repeated changes to appointments will impact on the quality and availability for all of our clients. We are of course empathetic and understanding when there are extenuating circumstances.
All appointments and custom is extremely valuable to us and we want to be able to provide the best service we can for everyone.
We gratefully thank you in your understanding and acceptance of these conditions.
*Please also see individual booking terms and conditions dependent on the service booked – these will be shown on our online scheduling page at the time of booking. These T&C’s must be accepted via the tick box before confirmation of your appointment can be accepted.


Privacy Policy

This Privacy Policy governs the manner in which Vintage Garden Spa collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.vintagegardenspa.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Vintage Garden Spa.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Vintage Garden Spa may collect and use Users personal information for the following purposes:

  • – To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • – To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • – To improve our Site
    We may use feedback you provide to improve our products and services.
  • – To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • – To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • – To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Vintage Garden Spa has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Sam Telford
(T) +447889 882103
(E) info@vintagegardenspa.co.uk