Clients must be in general good health to receive treatment, if there are any medical conditions or any doubts as to whether our venue is suitable for you then please do get in touch before booking to see how we can help you visit us. It is always advisable to speak with you GP regarding any existing health issues you are receiving treatment for and
The minimum age for guests is 14 years and young adults under 18 years Must be accompanied by a parent/guardian at all times.
Upon booking your appointment you will be asked to enter a payment method to secure your booking. Your card will NOT be charged at this point. The total cost for your appointment can be paid on arrival either by cash, bank transfer or card payment.
Gift vouchers are to be redeemed directly online when booking by entering your voucher code.
If you need to cancel your appointment, please do so at the earliest opportunity.
Your treatment appointment is reserved specifically for you and while I understand emergencies sometimes happen and that at present we are all under the difficult circumstances of trying to manage life with Covid -19. I will always try to fill your appointment, however there may be times when this is not possible when very short notice is given.
As late cancellations and no shows have a big impact on small businesses, the following period (s) of notice are required as a minimum for cancellations and reschedules. Charges will apply in the event the required notice is not given. The payment card used to make your booking will be used to collect payment (unless you advise of an alternative payment method) should our cancellation policy come into effect. You are directly asked to consent to this when booking your appointment through our online booking form.
*Please note that the lead booking name is responsible for the total party cost in the event of cancellation, therefore it is strongly advised that you collect full payment form the rest of your party in advance.
Less than 48 hours notice given (50% of the total treatment cost will be charged).
Less than 24 hours notice given – The total cost of the appointment will be payable in full.
Spa day packages and all other treatment packages:
Less than 7 days notice given – 50 % of the total party cost will be payable
Less than 72 hours notice given – The total cost of the party booking will be payable in full.
Should I be able to fill your appointment then the above cancellation charges will not apply.
Temporary Covid-19 conditions to the cancellation policy:
Should you be unable to attend your appointment because you have either tested positive for Covid-19 or have been informed you must self-isolate by track & trace then cancellation charges will not apply.
If you have a group spa day package then it is expected that the remainder of your party not affected will still attend for the appointment. Should they choose not or wish to reschedule to, then the cancellation policy and charges outlined above will apply to individual member on a ‘price per person’ basis.